Terms and Conditions:

Returns and Exchanges:

DollyLovesDallas accepts returns and exchanges just contact me within 14 days of delivery and post item back to me within 7 days of delivery.

I accept cancellations in the first 24 on all products bar personalised dolls and custom orders as the chances are I have already started doodling away on your fabulous purchase!

Items that can’t be returned or exchanged:
Personalised dolls and custom orders unless they have arrived damaged or defective. If your item does arrive damaged the standard return policy will apply.

All product categories  have different shipping times due to time needed to prepare item for post. See individual items for details.

Orders outside the UK can be held up at customs I’m not responsible for delays.

All orders are posted/shipped 1st class via Royal Mail. Standard 1st class delivery within the UK is 1-3 days, 1st class delivery to Europe 3-5 days and 1st class delivery to the rest of the world 5-7 days.


Your privacy and information is important! All the information you provide will only be used to contact you about your order and for postage purposes. If you would like to be contacted in the future please sign up to the mailing list.

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